Common questions
Texas ESA questions, answered
These are the questions Texans ask most about emotional support animals, grouped by topic. Each answer is short; follow the links for the fuller story.
- Booking is free, and you pay $129 only if a letter is issued
- Signed PDF letter, usually the same day
- Licensed clinicians, license number on every letter
- 5–10 minutes phone or video visit
- Same day signed letter, usually
- $129 covers up to 2 animals
- $0 upfront pay only if approved
- Texas ESA statute
- None; fair housing law applies
- Complaint deadline
- One year with TWC
- Misrepresentation fine
- Up to $1,000
- Our price
- $129 covers one or two animals
Quick facts to keep in mind
- A letter supports a request; it doesn't guarantee approval
- Your diagnosis isn't written on the letter
- Each letter shows who signed it and where they're licensed
- Texas has no ESA registry to join
If you need help right now
We don't provide crisis care. If you need help now, call or text 988; in an emergency call 911. Texas Health and Human Services also lists local crisis lines by county.
Still have a question?
Email support@esalettertx.com or use the chat on any page. We're glad to walk you through the process and prices. For a dispute with a particular landlord, though, an attorney or fair housing organization is the better call.
Questions and answers
How much is a Texas ESA letter?
It's $129 for a single animal or a pair and $199 once a third animal is listed. Students needing a campus housing letter pay $129. Holding an appointment costs nothing, and if your clinician declines, the bill is $0.
How quickly will I get my letter?
The clinician decides during or shortly after your visit. When a letter is issued, the signed PDF usually reaches your email the same day.
Is there a Texas ESA registration?
No. The state keeps no ESA list and issues no ESA certificate. Paid online registrations, badges and ID cards don't count for anything with a housing provider.
Does my ESA letter expire?
No Texas or federal statute puts an end date on one. Landlords may still want something recent, though, and many Texas colleges want a new letter each year.
Who evaluates me?
One of our licensed clinicians; the team includes physician Andrew Patel, M.D., and social worker Gabriel Warner, LCSW. Each letter shows its signer's credential, license number and licensing state, and the scheduler lists who is available for Texas.
Is the evaluation by phone or video?
Your choice. Either way, the conversation usually lasts about five to ten minutes.
Is everyone approved?
No. The clinician must conclude that your animal genuinely helps with a disability. When that isn't the case, nothing is signed and nothing is billed.
What Texas law covers ESAs in housing?
The Texas Fair Housing Act, Property Code Chapter 301. The chapter never mentions animals. Instead, §301.025(c)(2) makes it discrimination to refuse reasonable rule changes a disabled resident may need, and ESA requests run through that clause together with the federal FHA.
Can my landlord say no?
Sometimes. HUD's May 2026 memo has federal reviewers sizing up untrained-ESA requests one by one. Certain small owner-run rentals fall outside the state rule under §301.041, and an animal that endangers others or would seriously damage their property can be turned away.
Will I have to pay pet rent or a deposit?
You might. HUD's 2026 memo backed away from the old federal idea that ESA households were always exempt from fees. Fixing what your animal chews, scratches or stains is also on you.
Where do I complain if I'm treated unfairly?
TWC's civil rights staff accept housing complaints; the window to file there closes one year after the incident. You can go to HUD instead, but not to both. Dallas, Austin, Fort Worth and Corpus Christi also have local fair housing agencies.
Does Texas treat an ESA like a service dog?
In Texas, §121.002 of the Human Resources Code limits the terms assistance animal and service animal to dogs with special training or equipment for a disability. An ESA needs no training, and businesses open to the public can keep it out.
Is it illegal to pass off my ESA as a service dog?
Yes. Since H.B. 4164 took effect in September 2023, §121.006 treats knowingly presenting an untrained animal as a trained assistance animal as a misdemeanor. The penalty can reach $1,000, and the court also orders 30 hours of community service.
What about flying out of DFW, IAH or AUS with my ESA?
Since January 11, 2021, a federal rule has let carriers treat ESAs as ordinary pets rather than service animals, so normal pet fees and limits can apply. Read the carrier's pet rules before you buy a ticket.
Can my ESA come to class or to the office?
Generally no. Texas universities like UT Austin allow approved ESAs in campus housing only, not in classrooms or other buildings. Workplace requests fall under different laws and aren't what our letter is for.
Sources
- Texas Legislature Property Code Chapter 301, Texas Fair Housing Act (opens in a new tab)
- Texas Legislature Human Resources Code Chapter 121, Participation in Social and Economic Activities (opens in a new tab)
- U.S. Department of Housing and Urban Development Enforcement guidance on requests to use an animal as a reasonable accommodation (May 22, 2026) (opens in a new tab)
- Texas Workforce Commission Housing Discrimination (opens in a new tab)
- U.S. Department of Transportation Final rule on traveling by air with service animals (opens in a new tab)
- Texas Health and Human Services Mental Health and Substance Use (opens in a new tab)
Your letter in three steps
Book a time
Pick a phone or video slot and answer a short intake. Booking is free.
Talk with a clinician
A licensed clinician spends about 5–10 minutes understanding your needs.
Get your letter
If your clinician supports a letter, your signed PDF usually arrives the same day.
What a Texas ESA letter costs
Booking is free. You pay only if your clinician issues a letter.
Up to 2 animals
$129 one time
- Evaluation by phone or video
- Signed PDF letter, usually same day
- Covers one or two animals
3 or more animals
$199 one time
- Same evaluation and letter
- Covers three or more animals
- Each animal named on the letter
No letter, no charge. If your clinician doesn't issue a letter, you don't pay for the evaluation.
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Ready when you are
Book a short phone or video evaluation with a licensed clinician. If your animal is supported, you get a signed letter, usually the same day — and you pay only then.