Reach the ESA Letter TX team

Email support

support@esalettertx.com handles order status, letter fixes, billing, privacy requests and questions that come up after you hand your letter to a landlord. Choose email whenever you want a written record of the answer.

• Write from the inbox you used when scheduling so we can find your file.
• Put the request up top, for example "new rental address" or "resend my letter."
• Skip diagnoses, card numbers and Social Security numbers. Support never needs them.

Live chat

The chat bubble is the quickest route for general questions, such as how three animals are priced or how a dorm letter differs from an apartment one. If your question involves personal health details, we'll move it to email or your patient portal.

Scheduling your evaluation

There's no need to message us before you book. The scheduler lists open slots and confirms which clinician can see a patient located in Texas. Reserving a slot is free; the fee is charged only once a letter is written.

Already have an appointment? Your confirmation email links to the patient portal, where you can sign in, move your time or cancel.

What support staff can't do

Our team can't predict whether you'll be approved; that decision happens during the visit. We also can't act as your lawyer in a disagreement with a property manager. If you think a Texas housing provider discriminated against you, the Texas Workforce Commission's Civil Rights Division accepts complaints, and its filing window is one year from the incident.

Urgent help

Nobody watches our inbox for emergencies. When you feel unsafe or are considering self-harm, the 988 Suicide & Crisis Lifeline answers around the clock by phone call or text at 988. For a life-threatening situation, dial 911.