Refund policy

Before you read

Treat this page as a working template written in everyday language for ESA Letter TX. A licensed attorney has not reviewed it yet, and one should before the business relies on it. Wherever you see [confirm], the owner still has to verify or supply a business detail.

When the charge happens

Reserving an appointment is free. Payment is collected only when the clinician decides an ESA letter is appropriate and writes it. If a card authorization is placed when you schedule, it's released when no letter results [confirm how the payment step works]. Fees: $129 when the letter names one or two animals, $199 when it names three or more, and $129 for campus housing.

If no letter is written

A clinician's decision against writing a letter means you owe nothing. The same goes for a visit that couldn't happen because of a technical or scheduling failure on our end or the clinician's.

After your letter arrives

• Errors in the letter itself, like a misspelled name, the wrong rental address or the wrong count of animals, get fixed free.
• Double charges, or a charge for a letter you never received, are returned in full.
• Requests based on a landlord, school or other party rejecting the letter get an individual review [confirm policy]. As the terms explain, no one can promise third-party acceptance.
• Requests because you've decided you don't need the letter get an individual review [confirm policy], since the clinician has already done the work.
• Letters obtained through false statements aren't eligible.

How to request a refund

1. Send an emailWrite to support@esalettertx.com using your booking inbox, and put "Refund" in the subject line.
2. Tell us the detailsList your name, visit date and why you're asking. If a landlord's or school's reply matters, attach it.
3. Get a decisionWe review each request and answer by email within [confirm] business days.
4. See the money backApproved amounts return to the card or account you paid with; your bank's posting time varies [confirm timing].

Deadlines and disputes

Please ask within [confirm] days after the charge posts. If a charge looks wrong, reach out to us first, since billing mix-ups are usually fixed fastest by email. Nothing here limits rights you hold under your card issuer's rules or Texas law.